I mean, really! There's no better way to say, "I don't know you but want your money" than to horribly mangle the name of the person you want

to speak to.

And is it so farfetched to understand that "Rachel" can be pronounced "Ray-tchel" rather than "Rah-kel" or "Rah-shell"?

but they really just want to talk to "the head of the household"...

or that's what they tell me, anyway.