Tasha needs
2009-08-21T21:50:00.000Z
help desperately with my macbook; it won't load
latest #23
Tasha says
2009-08-21T21:50:39.000Z
i put in a music cd to listen, and it opened itunes, and said there were updates available
Tasha says
2009-08-21T21:50:59.000Z
so i let it do that, then it said it needed to restart, ao i said ok
Tasha says
2009-08-21T21:51:21.000Z
most everything went away but a box that said it was downloading the updates
立即下載
Tasha says
2009-08-21T21:51:51.000Z
it just fr4oze like thst, so i pushed the power key to make it shut down
Tasha says
2009-08-21T21:52:16.000Z
waited a few minutes then tried to start it back up
Tasha says
2009-08-21T21:52:40.000Z
it keeps popping up w/a dark screen and a box in front that says:
Tasha says
2009-08-21T21:53:47.000Z
You need to restart your computer. Hold down the power butt9on for sever4al secondes or press the Restart button.
Tasha says
2009-08-21T21:54:09.000Z
but nothin ghappens, just comes back to that same screen. HELP!
Tasha says
2009-08-21T21:54:33.000Z
seriously? i lost the whole converaqation
StevoFC says
2009-08-21T21:59:04.000Z
try holding down shift during startup until the apple appears. it will go into a safe mode. might fix the problem itself
Tasha says
2009-08-21T22:04:14.000Z
nope same thing!
Άτροπος
2009-08-21T23:14:26.000Z
Something in the interrupted updates hosed a critical system file. You can boot from your MacBook's original DVD and reinstall the OS—it
Άτροπος will
2009-08-21T23:15:15.000Z
take a while and you will need enough room for it to move some files around (several GB on the hard drive).
Άτροπος
2009-08-21T23:16:15.000Z
You should also consider running Disk Utility (which you can reach from the Mac OS X Installer) to make sure your drive is OK.
Άτροπος
2009-08-21T23:17:21.000Z
If you have a Time Machine drive, I recommend backing all your files up to it as soon as you can. Then, if the updates cause
Άτροπος
2009-08-21T23:18:29.000Z
problems again, you can use Time Machine to restore more quickly.
Άτροπος
2009-08-21T23:18:45.000Z
(This all assumes you're using Mac OS X 10.5 "Leopard.")
Άτροπος
2009-08-21T23:19:44.000Z
Finally—if all of this seems overwhelming, make an appointment and take your MacBook to the nearest Apple store. They'll help!
Άτροπος
2009-08-21T23:40:27.000Z
Tasha, I sent you a longish e-mail with more details. I hope it helps!
Tasha says
2009-08-22T01:55:03.000Z
thanks so much. i'm trying to boot from the disc. tried first from original, and then reslized i probably need to go from leopard instead
Tasha says
2009-08-22T01:55:53.000Z
going to attempt that, and if not working, i'll just erase and reinstall. i don't really have anything of importance on the hard drive NEway
Άτροπος
2009-08-22T13:35:40.000Z
Make sure to use Disk Utility to check the drive—it could be that it's starting to fail, in which case reinstalling will be a waste
Άτροπος
2009-08-22T13:35:57.000Z
of time. You can get MacBook drives replaced through various third parties these days.
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