Tasha
says 2009-08-21T21:50:39.000Z
i put in a music cd to listen, and it opened itunes, and said there were updates available
Tasha
says 2009-08-21T21:50:59.000Z
so i let it do that, then it said it needed to restart, ao i said ok
Tasha
says 2009-08-21T21:51:21.000Z
most everything went away but a box that said it was downloading the updates
Tasha
says 2009-08-21T21:51:51.000Z
it just fr4oze like thst, so i pushed the power key to make it shut down
Tasha
says 2009-08-21T21:52:16.000Z
waited a few minutes then tried to start it back up
Tasha
says 2009-08-21T21:52:40.000Z
it keeps popping up w/a dark screen and a box in front that says:
Tasha
says 2009-08-21T21:53:47.000Z
You need to restart your computer. Hold down the power butt9on for sever4al secondes or press the Restart button.
Tasha
says 2009-08-21T21:54:09.000Z
but nothin ghappens, just comes back to that same screen. HELP!
Tasha
says 2009-08-21T21:54:33.000Z
seriously? i lost the whole converaqation
StevoFC
says 2009-08-21T21:59:04.000Z
try holding down shift during startup until the apple appears. it will go into a safe mode. might fix the problem itself
Tasha
says 2009-08-21T22:04:14.000Z
nope same thing!
Something in the interrupted updates hosed a critical system file. You can boot from your MacBook's original DVD and reinstall the OS—it
Άτροπος
will 2009-08-21T23:15:15.000Z
take a while and you will need enough room for it to move some files around (several GB on the hard drive).
You should also consider running Disk Utility (which you can reach from the Mac OS X Installer) to make sure your drive is OK.
If you have a Time Machine drive, I recommend backing all your files up to it as soon as you can. Then, if the updates cause
problems again, you can use Time Machine to restore more quickly.
(This all assumes you're using Mac OS X 10.5 "Leopard.")
Finally—if all of this seems overwhelming, make an appointment and take your MacBook to the nearest Apple store. They'll help!
Tasha, I sent you a longish e-mail with more details. I hope it helps!
Tasha
says 2009-08-22T01:55:03.000Z
thanks so much. i'm trying to boot from the disc. tried first from original, and then reslized i probably need to go from leopard instead
Tasha
says 2009-08-22T01:55:53.000Z
going to attempt that, and if not working, i'll just erase and reinstall. i don't really have anything of importance on the hard drive NEway
Make sure to use Disk Utility to check the drive—it could be that it's starting to fail, in which case reinstalling will be a waste
of time. You can get MacBook drives replaced through various third parties these days.