Kathryn (Birb Mom to any fellow Threadnought travelers) was actually engaging with the guy pushing this from day one, raising these exact concerns and warning it was inviting court trouble, and the guy just blew her off
Also: Buy this reporter a drink for slipping this little knife-between-the-ribs. He didn't have to, but he chose to, and that sort of initiative needs to be rewarded.
"DoNotPay has not employed attorneys and has not retained attorneys, let alone attorneys with the relevant legal expertise, to test the quality and accuracy of the Service’s law-related features."