The only thing that could improve it would be if everything were free LOL

GoaldeeBug: of course! Do you actually shop there though? Do you know much about their presence online?

more staff for one thing!!

maria68: Do you think they should have an online store and/or an online forum to do some research beforehand?

sure why not..doesnt hurt..I love online shopping and it would certainly make things easier for those who cant get out

they have an online presence?? oooh

I think it could be massively improved. What do you think?

the reason I'm asking is that I've got some research to do for an assignment, not that I work for them.