Took my iMac to the Genius Bar for a blown power supply. Mac wait time was walk up, I was 30 minutes early for my appointment and

2012-12-20T16:38:29.000Z

Was seen right away. iPhone and iPad wait time was 45-60 minutes without an appointment. The new Millenia Apple Store now has more than

2012-12-20T16:50:16.000Z

6 HUGE tables filled with geniuses dealing mostly with iDevice issues. As an android user, this confuses me.

Mr. Mark

2012-12-20T16:55:51.000Z

Let the pissing contest begin...

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2012-12-20T16:57:27.000Z

Trapped: …because there is no place to go for android questions?

Ford says

2012-12-20T17:08:04.000Z

Sure, there's a place to go...usually message boards online where the typical response is "rtfm, noob"...no wait, that's the Linux boards.

2012-12-20T17:24:58.000Z

The simple explanation would be the sheer volume of iPhones sold. See the chart here for, IMHO, a simple explanation for longer lines for iDevice help: techcrunch.com/2012/02/1...

2012-12-20T18:19:45.000Z

Questions? Ok Maybe im looking at the genius bar differently. In my 13 years of using the Millenia GB, I've only used it for hardware issues

2012-12-20T18:23:06.000Z

Since I did troubleshooting myself, iMac skipped triage & went straight to diagnostics, saving me a days wait, and i got a genius handshake

2012-12-20T18:24:46.000Z

They also went from "we'll look at it tomorrow" to "we'll take it in back and take the bezel off now to check". Total time in store, 18mins

2012-12-20T18:33:16.000Z

My son works for AppleCare (different than the Genius Bars, but still in end-user support). The vast majority of iOS calls are of a how-to nature. I wouldn't be surprised if the Genius Bar were similar.

2012-12-20T18:42:24.000Z

And if it is a hardware issue, it's probably 99% certain that the user has done no troubleshooting of their own. People like you and me, who have the problem narrowed down by the time we call/come in, are the

2012-12-20T18:42:29.000Z

exception.

Mr. Mark says

2012-12-20T18:51:08.000Z

Yep. I usually know what's wrong before I go.

Ford says

2012-12-20T18:54:59.000Z

that's how it was when I worked AppleCare briefly. We tried to send people to the online tutorials but they wanted a live person to hold

Ford

2012-12-20T18:55:07.000Z

their hand.

2012-12-20T20:16:43.000Z

Also, they will get much better customer service for their iDevice at the Genius Bar at the Apple store than at the AT&T/Verizon/Sprint store, so you have the concentration of all issues/questions at

2012-12-20T20:17:03.000Z

that one location instead of distributed across all the wireless shops in the area.