Was seen right away. iPhone and iPad wait time was 45-60 minutes without an appointment. The new Millenia Apple Store now has more than

6 HUGE tables filled with geniuses dealing mostly with iDevice issues. As an android user, this confuses me.

Let the pissing contest begin...

Trapped: …because there is no place to go for android questions?

Sure, there's a place to go...usually message boards online where the typical response is "rtfm, noob"...no wait, that's the Linux boards.

The simple explanation would be the sheer volume of iPhones sold. See the chart here for, IMHO, a simple explanation for longer lines for iDevice help: techcrunch.com/2012/02/1...

Questions? Ok Maybe im looking at the genius bar differently. In my 13 years of using the Millenia GB, I've only used it for hardware issues

Since I did troubleshooting myself, iMac skipped triage & went straight to diagnostics, saving me a days wait, and i got a genius handshake

They also went from "we'll look at it tomorrow" to "we'll take it in back and take the bezel off now to check". Total time in store, 18mins

My son works for AppleCare (different than the Genius Bars, but still in end-user support). The vast majority of iOS calls are of a how-to nature. I wouldn't be surprised if the Genius Bar were similar.

And if it is a hardware issue, it's probably 99% certain that the user has done no troubleshooting of their own. People like you and me, who have the problem narrowed down by the time we call/come in, are the

exception.

Yep. I usually know what's wrong before I go.

that's how it was when I worked AppleCare briefly. We tried to send people to the online tutorials but they wanted a live person to hold

their hand.

Also, they will get much better customer service for their iDevice at the Genius Bar at the Apple store than at the AT&T/Verizon/Sprint store, so you have the concentration of all issues/questions at

that one location instead of distributed across all the wireless shops in the area.

But they take their time with customers and walk them through all the questions.

the couple of times I've had to go and talk with somoe at the genuis bar they all seem amazed that I know what the problem is. What seams to take the most time

them pulling up the forms to fill out on their iPad, why can' they just have a laptop or desk top to do that?