now I am trying desperately AGAIN and they are back to the trick of just telling you to call back, or outright hanging up on you

I have never seen such shitty customer service ><

oh god honey D:

someone on their fb page said they waited on hold for 5 hours

I wouldn't mind it so much if a) I could get on hold, and if their 'hold' wasn't an obnoxious woman telling you the same information OVER AND OVER. WHAT HAPPENED TO MUSIC? SOB

it's okay >< at least I have a fallback. I just wish I knew 100% whether or not I can get out there. it sounds like most people can't get out until saturday lol

;-;