Sends email in December, twice, to entire company. "Your accounts are expiring soon, here is how you reset your password!" Today: non-stop calls from 8am My account is locked. Fix it. Fin.
"Hey, does this mean it works for this other password?" "Hey, I had no problem with this, so I think you sent this information to the wrong person." "I saw the email, but didn't think it was important."